Contacting Plymouth City Council Children’s Services
If you are a member of the public:
If you’re worried about a child or young person, or think they’re being abused, please speak with a professional that works with children at the earliest opportunity. If possible, speak to someone that works with the child/family you are worried about.
If you can’t do this, or need any support, then please call
01752 668000.
From Monday 2 June 2025, the new multi-disciplinary team will respond to concerns and referrals between 8am to 8pm Monday to Friday, and 9am to 5pm on Saturdays, Sundays and Bank Holidays.
Outside of these hours, an Emergency Duty Service will always be on-call to review any overnight enquiries and respond to children at immediate risk of significant harm, urgent adult safeguarding risks and immediate risk of homelessness.
For more information, please visit the links below.
If you are a Professional:
If you are worried about a child or young person, then in the first instance please read our guidance on the Building Support page, to help you understand how to best support that child, young person or their family. Where the involvement of statutory services (Children’s Social Care) might be appropriate, please call 01752 668000.
MASH Consultation Line For Professionals:If you are a professional, you can call the MASH Consultation Line for advice and guidance around those situations where you’re unclear or unsure about the appropriate support, or if a referral into children’s social care is needed.
You can speak to the MASH Consultation Line about a range of hypothetical issues or concerns.
To speak about a specific child you should have consent from the parents or carers providing it is safe to do so. The only time this isn’t applicable is when seeking consent might place a child at risk of further harm.
The number to call is 01752 304339 and is open 9am to 4pm, Monday to Friday (excluding Bank Holidays) and will not be available during hours that are covered by the Emergency Duty Team.
The consultation line does not replace the right of partner agencies to make a referral directly into Children’s Social Care when the concerns may constitute significant harm.
Online Professional Enquiry Form:
If you want to speak to the allocated social worker for a child already receiving children’s social care support, and it’s not an urgent safeguarding concern, you can request a call back by completing the online Professionals Enquiry Form below.